Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our shipping policy to ensure you have a clear understanding of our processes and what to expect when placing an order.

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification once your order has shipped.

Shipping Rates and Delivery Estimates

We offer the following shipping options:

Region Shipping Option Estimated Delivery Time Cost
United Arab Emirates Standard Shipping 2-4 business days Free for orders above 200 AED / 20 AED for orders below 200 AED
United States Standard Shipping 7-12 business days $10 or free for orders above $75
United Kingdom Standard Shipping 6-10 business days £8 or free for orders above £50
Australia Standard Shipping 8-14 business days $12 or free for orders above $80

Note: Delivery times are estimates and may vary depending on your location and external factors.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • You can use this number to monitor your package’s progress.

Shipping Restrictions

  • We currently ship to the UAE, US, UK, and Australia.

  • Unfortunately, we do not ship to PO boxes or APO/FPO addresses.

Customs, Duties, and Taxes

  • International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer.

  • These fees are determined by your country’s customs office and are not included in our shipping charges.

Lost, Damaged, or Delayed Packages

  • We are not liable for any products lost, damaged, or delayed during shipping. However, if you experience any issues, please contact us at [Your Support Email] so we can assist in resolving the matter.

Questions?

For any questions or concerns about shipping, please contact us:

  • Email: [Your Support Email]

  • Phone: [Your Support Phone Number]

Thank you for choosing our store! We’re here to make your shopping experience seamless and enjoyable.